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Brigham City FAQ (Frequently Asked Questions)


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Category: Main -> City Utility Services


Question
·  Why did I get a shut off warning on my bill when I know that I have paid it?
·  Why can't I pay my bill over the phone?
·  How do I set up or terminate utility service?

Answer
·  Why did I get a shut off warning on my bill when I know that I have paid it?

Payments received after the due date will cause a shut off warning to be printed on your next month's bill. Also, if the payment was not for the full amount of the bill or the payment amount was transposed, a shut off warning will be printed.

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·  Why can't I pay my bill over the phone?

We do not take credit cards or checks over the phone because we have Online Bill Pay. This option will save you time because you can access and pay your utility online. Go to www.xpressbillpay.com to get started.

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·  How do I set up or terminate utility service?

The City requires you to sign up or terminate utility service in person at City Hall, located a 20 North Main. You will need to sign a work order. You will also be asked to provide valid identification, including your social security number an phone number. If you are renting or renting to buy, there is a $100 deposit required before service can be established. The deposit is $500 to rent or lease a commercial property. Service can usually be given the same day
(if needed) as long as you have signed your work order by 2:00 p.m.

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